1. If the item in question does not appear on the opposite list it is not covered by a guarantee.
  2. The guarantee is applicable to the original owner of the property and is non-transferable (unless previously agreed with the Company).
  3. The guarantee commences from the date the goods were supplied. On new build properties a 3 months extended guarantee will apply from date of supply to take into account occupancy of the property.
  4. The guarantee is only valid if the product has been properly maintained and the Company’s installation and operating instructions have been complied with.
  5. The Company reserves the right to reject guarantee claims if it is found that products have been misused or where faults have been caused by wilful or neglectful damage, or by excessive wear and tear.
  6. Where a specific item has failed (e.g. MPL, cylinder, glazing unit, etc.) within its guarantee period, the Company will provide replacement item(s) only, delivered free of charge to the premises of the Customer.  These items do not receive any additional cover and are covered for the remaining period of the original product guarantee.
  7. The Company reserves the right to modify its designs; if any product or component is obsolete a product of equivalent specification will be supplied.
  8. All Painted and stained surfaces should be visually inspected with the naked eye (corrected with eyeglasses if necessary). This should be viewed in daylight or other uniform backlight that simulates daylight (D65). This is to be conducted from a 1.5 metre distance at an upright position, and not by shining any artificial light onto the surface.
  9. Discrepancies in deliveries, damaged or missing items must be identified and reported in writing to the Company’s Customer Care team within 5 working days of delivery.
  10. The guarantee will become invalid if any third party tampers with the unit without the prior written consent of the Company.
  11. Where properties are situated within 5 miles of the coast or in an industrially polluted area, the Company will only guarantee PVD or Stainless Steel coated ironmongery.
  12. The Company’s decision on any guarantee claim is final and the Company will not enter into any correspondence once a decision has been made.
  13. This guarantee is in addition to and does not affect your statutory rights. 


Care Guide